Frequently Asked Questions

The Build-Operate-Transfer (BOT) model is a structured approach to establishing a remote team. We build the team by recruiting talent and setting up infrastructure, operate the team by managing HR, payroll, and daily operations, and then transfer full ownership to you when you're ready. It's a low-risk way to establish a presence in Bulgaria without the upfront complexity of doing it on your own.

The first team members can typically start within 4-6 weeks. A full team of 5-10 people is usually operational within 2-3 months. Timelines depend on the seniority and specialization of roles, but our deep local network and experienced recruitment team enable fast sourcing.

We recruit across a wide range of technical and business roles: software developers (any stack), QA engineers, DevOps, data engineers, data scientists, product managers, UX/UI designers, project managers, IT support, and back-office functions like finance, HR, and customer support.

No. The transfer is entirely optional and on your timeline. Many clients prefer to remain in the operate phase indefinitely, using our operational services while maintaining full control over the team's work. You can trigger the transfer whenever it makes business sense for you.

Our pricing is transparent and straightforward. During the build and operate phases, you pay a monthly management fee per team member on top of the employee's total compensation cost. There are no hidden fees. During the transfer phase, a one-time transition fee applies. We provide detailed cost breakdowns before any engagement begins.

All intellectual property created by your team belongs to you from day one. We ensure proper IP assignment clauses in all employment contracts. Bulgaria is fully compliant with GDPR, and we implement robust data security measures including secure network infrastructure, access controls, and data handling policies tailored to your requirements.

Bulgarian professionals are highly proficient in English, and many speak additional European languages (German, French, Dutch, etc.). Your team will use your existing communication tools and workflows. They participate in your standups, meetings, and collaboration platforms just like any other team member.

We can start with as few as 2-3 team members. There's no minimum requirement beyond what makes operational sense for your needs. Many clients start small and scale up as they see results.

We handle replacement recruitment as part of our operational services. Our knowledge of the local market and active talent pipeline means we can fill positions quickly. We also focus on employee engagement and retention programs to minimize turnover in the first place.

Absolutely. We encourage regular visits. Sofia has excellent international flight connections, and most European cities are just 2-3 hours away. We can help arrange travel, accommodation, and workspace for your visits. Many clients visit quarterly or monthly.